Category Archives: Customer Satisfaction

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What motivates folks to buy auto insurance coverage? A examine carried out by Fb and comScore

To find what motivates folks to buy auto insurance coverage within the U.S., Fb and comScore teamed as much as survey 1,010 U.S. adults who had bought a automotive within the final 6 months. Our visitor blogger, Brad Auerbach, supplies key insights from the survey, which we predict will assist insurance coverage producers and entrepreneurs… Read More »

Auto Insurers engage in aggressive customer courtship as shopping stagnates

Auto insurers are contending with record-low numbers of new shoppers, price competition and the ever looming Insurtech disruptors. These conditions have forced auto insurers into “aggressive customer courtship mode”, according to the J.D. Power 2018 U.S. Insurance Shopping Study. To court customers insurers are investing forcefully in improving the shopping process and in national advertising… Read More »

The digitized customer claims journey – a roadmap to success

Competition for customers is fierce, so incumbent property/casualty (P/C) insurers must hustle to integrate digital technologies into their operations. Digitizing the claims experience holds great promise for the P/C industry both in terms of customer experience and cost savings. McKinsey and Company has recently released a report about planning for a successful claims digitization process.… Read More »